Privacy and Personal Data Protection

We highly prioritize your privacy and are dedicated to protecting your personal data. We clearly communicate why and how we collect your data, using it to understand you better as a customer and to offer relevant deals.

We use your information to provide services you request and to enhance your experience with us. We've implemented robust measures to protect your personal details. If you prefer not to receive marketing messages from us, let us know, and we'll stop them. However, we will continue to send updates about your purchased products or services.

We respect your data protection rights and aim to give you full control over your personal information. You can review our Data Protection Policy to understand what information we collect, how we use it, and who might have access to it.

Understanding Personal Information

Personal information includes details that can identify you, such as your name, contact number, travel itinerary, and purchase history. It also covers how you interact with our websites and mobile apps.

How to Protect Your Personal Information

• Keep your booking reference confidential. It’s shown on your email confirmation or ticket. Don’t share it with others.
• If you’re traveling with others and want to keep your details private, consider making separate bookings.
• Be cautious of online scams, phishing, and unauthorized data collection. Refrain from disclosing your personal or financial details on dubious websites.
• Types of Personal Information We Collect

When you travel with others, we collect information about them too. This includes:

• Details you provide for modifying or completing travel arrangements.
• Personal information like name, address, phone number, email, gender, birth date, payment info, passport number, and account details.
• Travel itinerary details, special arrangements, health conditions, and dietary needs.
• Billing details if tickets are booked through a third-party service provider.
• Past booking details and interactions with our services.
• Data on how you use our site and interact with marketing partners' advertisements.

When and Why We Collect Sensitive Personal Data

We collect sensitive data in specific situations:

• When special medical support is needed (e.g., oxygen, wheelchair).
• If you have a medical condition requiring a doctor’s clearance for flying.
• When you’re pregnant beyond 28 weeks.

Uses of Your Personal Information

We use your data for:

• Processing and fulfilling travel arrangements.
• Conducting analysis and market research.
• Offering personalized services and improving our offerings.
• Sending updates about your purchased products or services.
• Sharing information with service providers involved in delivering your consignment.
• Complying with legal requests if required.

Data Retention

We keep your personal information only as long as necessary to fulfill its purpose and address any issues related to your booking. After that, we securely delete it.

Sharing Your Personal Information

We may share your data with our partners to provide and improve services.